I’ve been in the IT Service Management industry for over a decade and if I’m not helping a fellow colleague solve a problem, you’ll find me digging through Service Now for data patterns.
With me, it’s all about change.
Bringing about change with calculated risks, backed with a data driven approach, keeps my job exciting and my team motivated.
Through continuous service improvement, I was able to reduce operational costs by $468K annually, while providing more value to senior leadership with automation.
“The biggest benefit I bring to your organization is reducing operational costs by driving automation and collaborating with internal and cross functional teams”